J.D. Power

Dec. 2014 (Japan)
J.D. Power

"#1 in Customer Satisfaction with Aftermarket Navigation Systems Segment"

  • ・Big X Series large screen dedicated vehicle navigation system

Alpine's Big X Series large screen vehicle navigation system tailored to specific car models, was awarded first place for overall customer satisfaction in the aftermarket installation type navigation segment of the 2014 Japan car navigation system customer satisfaction survey℠, conducted by J.D. Power Asia-Pacific. Since 2012, this is the third consecutive year it has won Customer Satisfaction No.1.

J.D. Power Asia-Pacific's 2014 Japan car navigation system customer satisfaction survey℠ was conducted among users who purchased aftermarket car navigation systems between April 2012 and March 2014, aggregating detailed items related to four factors—navigation function, infotainment equipment, operation/user interface and screen—and garnered high satisfaction among users of aftermarket car navigation systems.

Disclaimer: J.D. Power Asia Pacific 2012-2014 Japan Navigation Systems Customer Satisfaction Study℠ Aftermarket Navigation Systems Segment.
2014 study based on responses from 2,829 owners who purchased their system between April 2012 and March 2014.